1.General provisions
1.1. Terms of Use of the services for the exchange, purchase or sale of electronic funds on the Freeobmen service (hereinafter referred to as the "Terms") They regulate the mutual rights and obligations of Freeobmen and clients using electronic money services provided by the Freeobmen service.
1.2. By accepting and agreeing to the terms of service and confirming the User's registration with the Freeobmen service, registration is carried out for the provision of services related to the exchange, purchase or sale of electronic funds provided by the Freeobmen Service.
1.3. The System registers the date and time of acceptance of the terms by the User.
1.4. By completing the registration, the User declares that he is familiar with the Terms and Conditions at the time of registration and that he expresses his unconditional consent to such terms. The User undertakes to comply with the Terms and Conditions in force at the time of registration. The terms and conditions are published on the website of the Freeobmen service: Freeobmen.com .
1.5. The Agreement comes into force from the moment the User registers in the system and is valid indefinitely until the User or the Freeobmen Service terminates registration in writing in accordance with the conditions set out below.
2. Definitions of terms
2.1. Freeobmen Service - is a system for providing online services for the exchange, sale and purchase of electronic assets and electronic money.
2.2. The website of the service – Freeobmen.com
2.3. User - is any individual who uses the services of the Freeobmen Service and accepts the terms of the privacy policy, as well as the Cookie policy of the Freeobmen service.
2.4. Partner - is a person who provides services to the Service to attract new Users in accordance with the terms of the Partner Program described in this Agreement.
2.5. Partner payment system - is software developed by third parties, which is a mechanism for issuing, selling or storing electronic valuables, electronic money and/or other obligations and payments for goods and services on the Internet and mutual settlements between Users.
2.6. The main partner payment systems for the Freeobmen service are : Perfect Money, Payeer, Advanced Cash. The exact list of partner payment systems is available on the Service's website.
2.7. The Client of the Partner Payment System - is a person who has agreed to the Terms and Conditions of the relevant Partner Payment System and has entered into a contractual relationship with the relevant Partner Payment System.
2.8. Electronic assets - a monetary and/or other obligation between the developer of this electronic asset and its user, expressed in digital form.
2.9. Payment/An operation - is the transfer of an electronic asset or electronic money from the payer to the recipient.
2.10. The Application - is an expression of the User's intention to use one of the services offered by the Freeobmen Service by filling out an electronic form via the Service's website, on the terms described in the Agreement and specified in the parameters of this Application.
2.11. The source currency - is an electronic asset or electronic money that the User wishes to sell or exchange.
2.12. Source Account – the wallet number or any other designation of the User's account in the Payment System from which the Source Currency was sent.
2.13. Received electronic currency - is an electronic asset or electronic money received by the user as a result of the sale or exchange of the original currency.
2.14. Recipient's Account – the wallet number or any other designation of the User's account in the Payment System to which the Received electronic currency will be sent.
2.15. Reserve of an electronic asset – the volume of a certain electronic asset available to the Freeobmen Service at the time of the creation of the Application.
2.16. Electronic asset exchange - is the exchange of an electronic asset of one payment system or a crypto asset for an electronic asset of another payment system or a crypto asset.
2.17. The exchange rate - is the value ratio of two electronic assets when they are exchanged.
2.18. Electronic currency reserves – the amounts of Electronic Assets or funds available to the Freeobmen Service for performing services. The amounts of reserves are indicated on the Service's website on the main page.
2.19. Force Majeure circumstances – earthquakes, fires, floods, strikes, changes in current legislation, and other extraordinary circumstances affecting the performance of contractual obligations that the Parties cannot influence and are not responsible for.
3.Services and the method of their provision
a) The order of services by the Freeobmen Service is carried out by the User by sending an Application through the Service's website.
b) The initiation and management of the process of exchanging electronic money and electronic assets or obtaining information on the progress of the provision of services is carried out using the appropriate user interface located on the website of the Service.
c) The Freeobmen Service executes Applications in accordance with the operating conditions of the relevant Partner Payment Systems. Special conditions for working with some Payment Systems are listed below.
d) The Freeobmen Service is not responsible for the operation of another Payment System. The rights and obligations of the Payment System and its Clients are governed by the terms of service of the respective Payment systems.
e) By using the services of the Freeobmen service, the user confirms the transparency and legality of the origin of electronic money and electronic assets involved in the relevant Payment.
f) The Freeobmen Service is not a tax agent, and therefore the user undertakes to independently calculate and pay all taxes required in accordance with the tax legislation of the User's location.
3.1.Exchange of electronic assets or electronic money
a) By submitting an Application, the User instructs, and the Freeobmen Service, on its own behalf and at the User's expense, performs actions to exchange electronic money from one Payment System (Source Currency) for an Electronic Asset of another Payment System (Received Currency) selected by the User.
b) The User undertakes to transfer (transfer) The original currency, in the amount specified in the Application, and the Freeobmen Service undertakes to transfer (transfer) To the User, the received currency, calculated in accordance with the exchange rate and in accordance with the commission, after receiving the corresponding electronic asset or electronic monetary fees for using the Freeobmen service.
c) The amount of commission fees for using the Freeobmen Service is reflected in each individual Application as an exchange rate and the User agrees to the specified amount, subject to the instructions during the Application process.service.
d) The obligation of the Freeobmen Service to transfer (transfer) an electronic asset to the User is considered fulfilled at the time of debiting the electronic asset in the relevant Payment System from the Freeobmen Service account, which is recorded in the transaction history of the relevant Payment System.
3.2.Service for the sale of electronic money or electronic assets
a) By submitting an Application, the User instructs the Freeobmen Service to perform actions to receive and transfer an electronic asset or electronic money to the User.
b) The amount of the Freeobmen Service's remuneration for these actions is reflected in the Application as the exchange rate and confirmed by the User on one of the user interface pages.
c) From the moment of receipt of funds from the User, in the amount specified in the relevant Application, the Freeobmen Service is obliged to transfer (transfer) The received Electronic Currency in accordance with the details and in the amount specified by the User in the Application. If the bid rate does not correspond to the market rate, based on current CoinMarketCap data, for any reason, and the "Accelerated" type was selected, the exchange service has the right to recalculate the bid at the current rate or issue a refund to the User. Recalculation takes place automatically if the CoinMarketCap exchange rate has changed by more than 0.3-2%. After receiving the payment, the course is recorded by the operator, and the course changes are displayed on the application page.
d) The Freeobmen Service has the right to cancel an Application created by the User for the purchase of an electronic asset or electronic money, if payment for such an application has not been received into the service's current account after 20 minutes from the moment of creation of such an application.
e) The obligation of the Freeobmen Service to transfer (transfer) the received electronic asset or electronic money to the User is considered fulfilled at the time of debiting the electronic asset in the relevant Payment system from the Freeobmen Service account. The transaction is recorded in the transaction history of the corresponding Payment system and in the client interface of the Freeobmen Service.
3.3.Service for the purchase of electronic money or electronic assets
a) By submitting an Application, the User instructs, and the Freeobmen Service, on its own behalf and at the User's expense, purchases an electronic asset or electronic money from the User, and also performs actions to transfer the monetary equivalent to the User in the amount specified in the Application.
b) From the moment of receipt of the Initial electronic Asset from the User, in the amount specified in the relevant Application, the Freeobmen Service is obliged to transfer to the User the monetary equivalent of the transferred electronic asset or electronic money, in the way chosen by the User when submitting the Application.
c) The amount of remuneration for the Freeobmen Service is reflected in the Application in the form of an exchange rate and is confirmed by the User on one of the user interface pages when making an Application.
d) The obligation of the Freeobmen Service to transfer the monetary equivalent of the transferred electronic asset or electronic money is considered fulfilled at the time of debiting the corresponding amount from the Freeobmen Service account.
3.4.If the User has paid for the application, but for some reason decides to cancel the exchange and wishes to receive a refund. The User has this right. The refund will be made with a deduction of 3% of the payment amount, payment system commission and exchange rate adjustments (if the exchange rate has changed by more than 3%), except in cases described in the AML and KYC Policy.
4.Additional terms of service provision
4.1.In case of non-receipt of an electronic asset or electronic money from the User within 20 minutes from the moment of creation of the Application, the Freeobmen Service has the right to cancel such an Application. Electronic currency or funds received after the above deadline are subject to refund to the payer's banking details upon the User's request. In the exchange directions from bank cards, checks of no more than two weeks are allowed to check the crediting. If more than two weeks have passed since the transfer and such checks cannot be verified, the funds will be considered irretrievably lost. When making a refund, all commission costs for the transfer are made from the funds received at the User's expense. Information about the electronic currency or electronic money received after the prescribed period is stored on the Freeobmen Service for 6 months. After this period, all information is deleted and a refund is no longer possible. If a refund is requested by the User after 1 day, the amount to be refunded is recalculated at the current exchange rate. In the exchange directions from bank cards, checks of no more than two weeks are allowed to check the crediting.
4.2. If an electronic asset or funds is received from the User to the Freeobmen Service in an amount different from that specified in the Application, the Service has the right to consider this as the User's order to recalculate the Application according to the amount of electronic asset or electronic money actually received. If the amount of the received electronic asset or electronic money differs from that stated by the User in the Application, the Freeobmen Service has the right to unilaterally cancel this Application. The funds received will be refunded to the payer within 24 hours after the User's written request. When making a refund, all commission costs for the transfer of funds are made from the funds received at the User's expense.
4.3. In case of non-fulfillment by the Freeobmen Service of the conditions for sending an electronic asset or electronic funds upon Request for the details specified by the User, the User has the right to demand the return of the electronic asset or electronic money in full, except for the cases specified in this Agreement. A request for the return of an electronic asset or electronic money can be executed by the Freeobmen Service only if the Request was not executed at the time of receipt of such a request and the transactions were not completed. To make a refund, the User must provide confirmation of the ownership of the transfer (transaction) by sending appropriate screenshots to the technical support Service. The extension of the transfer period for an electronic asset or electronic money may be caused by the conditions of processing applications from individual Partner Payment Systems. In this case, the Freeobmen Service is not responsible and a refund cannot be made.
4.4. The exchange rate of the electronic asset is fixed by the System for no more than 18 minutes from the moment of clicking the “Exchange now” button after filling out all forms on the main page of the Service. If the User has made a payment after 18 minutes, the System will automatically update the exchange rate and block the possibility of creating an Application. If you block the creation of an Application, you must return to the original page of the service and submit the application again. If the funds for this application have been debited from the User's account, the User must contact the technical support of the Service to confirm that the corresponding transaction belongs to the User. Confirmation of the ownership of the transaction to the User occurs by sending the corresponding screenshots to the Service's technical support email. If the User did not manage to create an Application within the prescribed period and the exchange rate has changed, Freeobmen Service is not responsible for any User losses resulting from such an error.
4.5. The Freeobmen Service has the right to suspend the execution of the User's Request in order to prevent fraudulent actions. In this case, the User needs to contact the technical support of the Service to confirm that the corresponding transaction belongs to the User. Confirmation of the ownership of the transaction to the User occurs by sending the corresponding screenshots to the Service's technical support email.
4.6. Special conditions of some Payment systems:
- refund of funds transferred in cryptocurrency is not possible. The user is personally responsible for entering the details when making an application.;/p>
- it is prohibited to use VPN, Proxy, Deadicated-Server services for payment from fiat destinations such as Visa/Mastercard Rub, Uah./p>
Payments to Russian bank cards are made by interbank transfer. Funds can be transferred in several payments. It may take from a few seconds to 5 business days for funds to be credited.
Detailed terms and conditions of Partner Payment Systems are published on the websites of the respective Payment Systems. If the User has transferred a foreign currency asset to the Freeobmen Service account, the amount of which is less than the minimum amount, the Freeobmen Service does not refund the corresponding electronic assets.
5. Exchange rates
5.1.The exchange rate of electronic assets is published on the website of the Freeobmen service: www. freeobmen.com. The exchange rates of electronic assets or electronic money are regularly updated.
5.2. The commission for services provided in connection with the exchange, purchase or sale of electronic assets or electronic money is included in the exchange rate of each individual exchange area.
5.3. The Freeobmen Service has the right to change the exchange rates for electronic assets and electronic money without prior notice to the User. The User is informed about the current exchange rate of electronic assets or electronic money on the website of the Freeobmen Service: www.freeobmen.com during the creation of the Application. If the User does not agree with the changes, he has the right to refuse to receive the relevant services of the Freeobmen Service and terminate business relations with the Freeobmen Service in the part that is subject to changes.
5.4. The Freeobmen Service has the right to unilaterally change the terms of the Agreement and the list of services offered by the Service. The Freeobmen service informs the user about changes to the terms of service by publishing them on the Freeobmen service's website: freeobmen.com .
5.5. The Application created by the User on the Service's Website indicates the exchange rate; the amount of the commission charged by the relevant Payment system for the Transaction; the method of Exchange; as well as the total amount of funds or electronic assets transferred. In the Floating mode, information about exchange rates available through the Service is estimated and may differ from current rates outside the Service. The User acknowledges and agrees that when using the "Accelerated" (fixed rate) mode, the Service has the right to refuse to conduct a transaction through the platform if the exchange rate has changed by more than 2% with an immediate refund to the User (if the User has already sent funds).
5.6. The Freeobmen Service charges the cost of its remuneration at the time of the relevant Application.
5.7. The Freeobmen Service offers a reward system for registered users. The user can get information about the current discount or the amount of remuneration from the technical support provider of the Freeobmen service. A description of discounts or bonuses is available on the Service's website in the Affiliate Program section.
6.Responsibility of the Freeobmen Service
6.1. The Freeobmen Service is financially responsible to the User in the amount of the amount of the electronic asset or electronic money that was transferred to the Freeobmen Service for the execution of the Application.
6.2. The Freeobmen service provides services for the exchange, purchase and sale of electronic assets or electronic money. The Freeobmen service does not provide fundraising services, does not provide payment for goods or services from other suppliers, and does not distribute information that violates legal requirements.
6.3. The Freeobmen Service is responsible to the User for financial losses caused by the fault of a third party, if the fact of possible prevention of such losses by the Freeobmen Service is revealed due to the availability of appropriate technical and physical security of the services provided in the field of electronic assets or electronic money.
6.4. The Freeobmen Service is not responsible to the User for financial losses caused by illegal actions of third parties that cannot be predicted or prevented.
6.5. The Freeobmen Service is not responsible for any deferred or unrealized Requests caused by an error of another Payment System or bank specified by the user in the submitted Application. The User agrees that in this case, all claims will be sent to the payment system or the bank. The Freeobmen service will provide the necessary assistance to file a complaint or claim with another partner or bank.
6.6. In case of detection of falsification of communication flows or any negative impact on the correct functioning of the program code of the Service, which is directly or indirectly related to the User's Request, the execution of the Request by the Service is suspended, and the Request parameters are recalculated using the funds already received in accordance with the current conditions or, in case the User does not agree with the recalculation, the refund an electronic asset or funds to the payer's banking details.
6.7. The Freeobmen Service is not responsible for partial or complete non-compliance with these Terms of Use, if such was the result of force majeure circumstances that cannot be prevented by reasonable measures.
6.8. In other cases, non-fulfillment of obligations arising from these Terms or violation of certain terms will be considered in accordance with the law at the location of the defendant.
7.User's responsibility
7.1. The User is responsible for the accuracy and completeness of the information and data that he provided during registration. In the event that the User has entered incorrect personal data or provided incorrect data for the execution of the Request, Freeobmen Service is not responsible for any User losses resulting from such an error.
7.2. In case of agreement with these Terms, the User honestly declares and confirms that:
a) He provided true and truthful information about himself, as well as authentic identification data;
b) He is not a participant in money laundering operations or transactions;
c) His income is not related to criminal and/or terrorist activities;
d) His income is not related to trade in countries where trade is prohibited by international organizations;
f) His income is not related to any other illegal activity.
7.3. The User undertakes not to disrupt the operation of the Freeobmen Service by interfering with its software or hardware, as well as by distorting the parameters transmitted to the Service.
7.4. The User acknowledges and agrees that the Freeobmen Service does not act as a financial advisor, does not provide investment advisory services, and any communication between the User and the Freeobmen Service cannot be considered as advice.
7.5. The User is not responsible for partial or complete non-compliance with these Terms and Conditions if it is caused by force majeure, unforeseen events or prevented by appropriate measures.
7.6. In other cases, non-fulfillment of obligations arising from these Terms and Conditions or violation of certain Terms and Conditions will be considered in accordance with the legislation of the European Union.
7.7. If the User uses a technical failure on the exchange office side freeobmen.com which will lead to financial or reputational losses for the exchange office, such actions will be considered fraudulent. The user will be blocked, and all pending applications may be delayed to recover losses incurred by the service.
If a User finds a discrepancy in the broadcast of courses during monitoring, they must immediately notify the technical support of the service. Examples of such failures may include the following:
- the course displayed on bestchange.ru exceeds the market value by 3%;
- no change in the exchange rate for a long time.
The reward for notification of such situations may be to increase the level of the loyalty program.
The user undertakes not to use technical failures on the side of the exchange office or incorrect transmission of exchange rates on monitoring for personal gain.
8.Other conditions
8.1. The use of the Freeobmen Service for the purpose of fraudulent and illegal transactions is prohibited.
8.2. The Service has the right to request verification of any user and their payment data. The administration has the right to request verification of any identity documents, as well as a photo with the document in hand. The Service reserves the right to verify the card / personal account of the online bank in the direction of the SBP exchange. This is an additional measure designed to help avoid fraud and ensure the smooth operation of the service. All data collected during the verification process will be treated confidentially and in strict accordance with our privacy policy.
8.3. Freeobmen service operators are legally required to provide information about payments, Users, and Transactions to the Georgian authorities, supervisors, and financial and payment service providers in Georgia.
8.4. The protection of user information and other confidential data is provided in accordance with the current legislation of Georgia, in particular, the Law of Georgia No. 5669-რს dated December 28, 2011 "On Personal Data Protection". The method of processing and protecting personal information is described in detail in the Privacy and Cookie Policy published on the Freeobmen website, which is required for concluding a contractual relationship between the User and the Freeobmen Service.
8.5. In case of suspicious actions during the registration process by the User, the Freeobmen Service has the right to suspend such operations until the reasons for these actions are clarified in order to avoid damage from hacker attacks.
8.6. The Freeobmen Service has the right to refuse to perform the operation of exchanging, buying and selling electronic currencies if the transfer of an electronic asset to the Service account was made without making an Application using user interfaces on the Service's Website. The electronic currency transferred to the corresponding accounts of the Service by the User without making an Application using the user interfaces on the Service's Website can be returned to the User upon request, taking into account the deduction of the payment system commission.
8.7. The Service Administration has the absolute right to refuse to provide services to any client, without giving reasons.
8.8. If, in the event of force majeure circumstances, you or freeobmen.com if you are delayed in fulfilling or unable to fulfill any of these Terms, such delay or non-compliance will not be considered a violation of these Terms, and neither you nor the company freeobmen.com you cannot claim any losses or damages caused by such circumstances..
8.9. Information about the client and his operations is stored on the server and cannot be deleted. At the client's request, access to the account can be restricted or deleted.
8.10. The Service will make every effort, but does not guarantee that its services will be available around the clock, on a daily basis. The Service does not bear any responsibility for losses, lost profits and other costs incurred by the User as a result of the inability to access the site and the services of the Service.
9.Final provisions
9.1. The Terms and Conditions are agreed upon with the User in electronic form upon registration. The Agreement with the Terms published in electronic form is valid and identical to the written consent.
9.2. The Freeobmen Service has the right to unilaterally amend the Agreements by publishing the changes on the Service's Website. The amendments come into force from the moment of publication, unless another deadline for the amendments to enter into force is additionally determined at the time of their publication. The User has the right to terminate the contractual relationship with the Freeobmen Service due to his disagreement with the modification of such Terms. The User must notify the Freeobmen Service in writing of his disagreement with the amendment of the Terms and termination of the contractual relationship.
9.3. The Freeobmen Service informs the user about complaints and claims in a document entitled "Freeobmen Service Policy on Handling Complaints and Claims", which is published on the Freeobmen Service website.
9.4. The Freeobmen Service has the right to send information about the status of the exchange process, as well as other information, including advertising, to the User's specified e-mail address. The User can unsubscribe from advertising newsletters by clicking on the corresponding button in the received email.
9.5. The information posted on the website, including all graphic images, text information, program codes, etc., is the property of freeobmen.com and it is protected by copyright laws. Any case of unauthorized copying (in whole or in part) may be held liable in accordance with the legislation of Georgia.
9.6. The User confirms that he is familiar with all the provisions of these Terms and Conditions and fully accepts them.